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  1. What is your returns policy?

    If for any reason you are not completely satisfied with your purchase from our online store, you may return it to us in original condition (together with your receipt as proof of purchase) within 14 days and we will replace it or refund your purchase. For more information about Returns please refer to our Returns section in our Terms & Conditions.

  2. How do you make sure my credit card details are safe?

    All payments made through our website are securely processed, where sensitive information is encrypted to protect your privacy. This makes your credit card details unreadable as it travels over the Internet

  3. How much information do I need to give about myself?

    To process your online order successfully we need the following personal details:

    • Your surname and first name.
    • Your email address.
    • Delivery address and billing address (these may be the same).
    • Contact number
    • Your payment option - we accept payment by the major credit cards.

    The details you provide us will be held confidentially as required by the Privacy Act 1993. Your privacy is important to us — Click this link if you would like to read more about our Privacy Policy.

  4. What happens if I’m not home for a delivery?

    All of our parcels require a signature, if you are not home when the courier company delivers your parcel a card to call will be left by our couriers to organise redelivery at a time that will suit you, keep an eye on your tracking number too just in case the card to call is misplaced.

  5. Do you deliver overseas?

    Unfortunately, we do not offer international delivery at this time. We are looking into making this an option in the near future.

  6. Where do you deliver to?

    We deliver to the North & South Island of New Zealand only.

  7. Do all of the prices shown on your website include GST?

    Yes, all our prices include standard GST

  8. What currency do you use on your website?

    The currency displayed on the Home Style Depot website is in New Zealand dollars ($NZD)

  9. What is a promotion code? Where do I enter my promotion code?

    A promotion code, also known as a coupon code, is a code that consists of letters or numbers. If active and applied in the check-out screen, it allows a discount on your purchase, such as a percentage off total order, free shipping, or another promotional discount. If you have been lucky enough to find one of our active promotion codes, which we often reveal in subscriber’s emails or via our social media pages you can enter your code at the check out screen.

  10. What do I do if my product(s) arrive damaged?

    We do our best to securely package all of our products, however in the unfortunate instance that your product(s) are damaged in transit please notify Home Style Depot within 24 hours of delivery. Please do not throw away the parcel or packaging in which the product came in — Take a photo of the broken item and email it to info@homestyledepot.co.nz with your name and invoice number.

    Always be sure to carefully inspect your parcel(s) before signing the courier’s delivery note.

  11. How can I check that my transaction will be completely secure?

    When entering your credit card details, to ensure a secure transaction, always check for
    1. Security icon (a key/padlock) it will appear on your screen in the web address bar.
    2. Make sure the address of the web page you are accessing starts with https:// (secure hypertext transfer protocol).

  12. Do you offer lay-by, or hold items?

    Unfortunately, at this stage we do not offer lay-bys or item holds.

  13. When is my credit card charged?

    Your credit card will be debited at the time of placing your order.

  14. How can I find out more about a particular product?

    Each product on our website has an in depth product description. Also underneath the product description is a ‘Details and Specifications’ section outlining everything you need to know from country of origin to composition and size of that particular product. Want to find out even more? Check out our Blog for related articles - We often feature product related write ups on how to style product and tips & tricks.

  15. Can I pick my order up from your shop?

    At the moment we are unable to facilitate collections from our shops. We are looking into making this an option in the near future. However, feel free to pop into one of our shops. Find your nearest one on our Shop Locations page.

  16. Do you deliver to PO Boxes?

    No we do not deliver to PO Boxes. We only deliver to home or work addresses where someone is available to sign for delivery.

  17. How do I track my order?

    Once your order has been fully processed from our side we will send you an email confirming your order has been dispatched. This email will also include a tracking number for you to use. The tracking link will allow you to check your order’s progress.

  18. How long does delivery take?

    Once your order has been received we generally aim to dispatch within 5-7 working days (Monday–Friday). Please allow up to 10 working days max. You will receive an automated email with an estimated dispatch date. Once your order has been fully processed you will receive an email with your tracking number, confirming your order has been dispatched. Delivery time is based on your location but we do our very best to ship to you quickly and hassle-free.

  19. How much does delivery cost?

    We have a fixed rate delivery fee for Auckland, North Island, South Island. The delivery fee is noted at the time of purchase when checking out and submitting order.

  20. Why should I give you my email address?

    We require your email address so that we can send you an order confirmation and invoice. Also once your order has been dispatched, we need to keep you informed on its progress. You also have the option to join our email list. This is where we can let you know about special offers and promotions we have on our website! If you would like to join click here.

  21. What methods of payment can I use online?

    The Home Style Depot website accept the following credit cards: Visa, Master Card. We do not accept any other forms of payment, such as Eftpos, cheques, direct credit or money orders.

  22. How do I complete my purchase?

    Once you have finished shopping click on the basket icon in the top right hand corner and click the ‘View Basket’ option. This then takes you to a check out screen where you can remove or add quantities of items in your basket and proceed to check out.

    At checkout you will need to enter your personal details (name and email address) the billing address and the delivery address. You will also need to accept the Privacy Policy. Which you can read more about by clicking here.

    Once accepted you will need to enter your credit card details securely. Once processed and approved you will receive an e-mail with your order confirmation.

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