We have adopted this policy to govern the collection, use, storage, disclosure and retention of personal information.
Application of this policy
This policy takes effect immediately. It will be reviewed from time to time and may be amended or supplemented.
What personal information do we collect?
We may collect personal information from you when you contact us, make a purchase, enter a competition, or join our mailing list.
Personal information means any information which does or is capable of identifying an individual that is not publicly available information and includes information in any form, whether oral, electronic or written. The type of personal information we may collect includes your name, contact details, date of birth, gender, enquiry and complaint details. Further, we may collect voicemails, emails, correspondence and other communications created, stored or transmitted using our website and mobile applications.
We require this type of information to be able to provide you with the products or services.
How will we communicate with you?
It is our policy to send our customers emails throughout the purchasing process, to email customers informing them of special benefits and offers, plus to send other promotional emails they elect to receive. In addition, we will send out promotional material to our subscribers promoting material related to our products.
When you sign up to our mailing list ,you are automatically opted-in to relevant communications. You can opt out of receiving these communications from us. Finally, your email address may also be used if it becomes necessary to contact you individually for any reason.
We fully comply with the requirements of the New Zealand Unsolicited Electronic Messages Act 2007 (Express and Inferred consent).
How we secure financial transactions (credit card payments)
For online financial transactions we use PaymentExpress a.k.a Direct Payment Solutions Ltd (DPS). PaymentExpress provide the encryption, connection and billing facility for credit card transactions. We do not store credit card information, or even receive this information, on our servers. For more information about DPS see http://www.paymentexpress.com.[DLANZ1]
We take online security very seriously and always endeavour to provide a safe and secure platform for you to conduct online transactions. We use Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet so other computers cannot decipher your information.
While we take appropriate measures to safeguard your personal data, no measure can ever be guaranteed as secure. Resultantly, we cannot guarantee the security of any information transmitted by you to us over the internet.
With whom if your information shared
We may, from time to time hire a third party to act on our behalf for projects such as software development, market research, competition management. The information we provide will be protected by confidentiality agreements that will obligate the third party to use the information solely to complete the specific project.
Access to personal information
You have the right to access the personal information we hold about you. You may request that we correct or delete this information.
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies may be used by us in a variety of ways to enhance and personalise your user experience.
[DLANZ1]Please note, needs to be amended depending on which payment provider you utilise.
[DLANZ2]Mike - often this is a hyperlink. Alternatively, please provide a contact email next to this.